How engagements work
A clear path from first conversation to delivered work.
Every Motivance Media engagement follows the same steps, so you always know what happens next, what we need from you and when work begins.
Request a consultation01
Consultation request
You share your business, goals and the services you are considering through our consultation form. Your request is recorded securely so nothing is missed.
Your partBook a consultation.
02
Requirements review
We personally review every request and, where there is a strong fit, schedule a conversation to understand the business, the customer and what is already in place.
Your partJoin a short call.
03
Proposal and agreement
You receive a written proposal and service agreement with the scope, deliverables, timeline, revision rounds, fees and payment schedule.
Your partReview, ask questions and sign.
04
Deposit invoice
After the agreement is signed, we send a secure online invoice. Website projects generally require a 50% deposit; monthly services are invoiced in advance. Work is scheduled once payment is confirmed.
Your partPay the deposit invoice.
05
Onboarding questionnaire
We send a welcome email with the onboarding questionnaire and a shared, private folder for materials such as logos, copy and images. Account access is granted through a secure method, never by sending passwords in email.
Your partComplete the questionnaire and share materials.
06
Specialist assignment
Your project is led by Motivance Media and, where appropriate, assigned to a vetted specialist contractor who receives only the information their work requires.
Your partMeet your point of contact.
07
Milestones and review
Progress is tracked against agreed milestones. Work is reviewed internally before it reaches you, then you review it within the revision rounds in your agreement.
Your partReview and request revisions.
08
Approval and final payment
Once you approve the final deliverables, the remaining balance (generally 50% for website projects) is invoiced as set out in your agreement, followed by launch, handover and a follow-up check-in.
Your partApprove and pay the final invoice.
Good to know
Payments
Deposits, final balances and monthly fees are sent as individual online invoices after your agreement is signed, and paid on the payment provider’s secure page. We never ask for card details by email or form.
Your information
Project details are shared only with the people working on your project. See our privacy policy.
Changes and cancellations
Revision rounds and cancellation terms are set out in your agreement and our refund & cancellation policy.
Questions
Not ready for a consultation? Send a message through our contact page.